REFUND POLICY
Effective Date: 25/05/25
Business Name: Repair Procedures (Aligned Systems Pty Ltd)
- Overview
We are committed to providing a clear and fair refund policy for our users. Please read this document carefully before placing an order.
By using our service, you agree to the terms outlined in this Refund Policy.
- Nature of the Service
All repair procedures are classified as digital products and are delivered via email or download. These procedures are sourced from OEM manufacturer systems and provided solely for informational and compliance purposes.
- Refund Eligibility
You are eligible for a full refund only in the following cases:
- We are unable to source or deliver the requested OEM repair procedure
- A technical error on our part prevents delivery of your order
Refunds are processed back to the original payment method.
- Cancellation Window
You may cancel your order for a full refund within 30 minutes of payment.
Important: Once an order is placed, backend sourcing begins immediately. These processes involve non-reversible costs, so refunds cannot be issued after 30 minutes unless we fail to deliver the procedure.
- No Refunds Provided For:
Refunds will not be granted in the following circumstances:
- Incorrect vehicle details submitted(e.g., wrong VIN, make, model, or year)
- Change of mind after placing the order
- Requests made more than 30 minutes after payment
- Complaints received more than 12 hours after delivery (see next clause)
- Complaints and Corrections
If you believe the provided procedure is incorrect, you must notify us within 12 hours of delivery.
- After this time, corrections will be treated as a new order
- No free replacements or refunds will be issued beyond the 12-hour window
- Use at Your Own Risk
All procedures are provided as-is and must be applied by qualified professionals.
We accept no responsibility or liability for injury, damage, or loss resulting from use of the materials, especially for hybrid, electric, or high-voltage vehicles.
You are solely responsible for ensuring you have the appropriate training and safety measures in place.
- How to Request a Refund
To request a refund or report an issue, simply email:
orders@repairprocedures.com.au
Include your order number, vehicle details, and a short explanation of the issue.
