OEM repair procedures
Contact
OEM repair procedures
Contact

PRIVACY POLICY

Effective Date: 25/05/25
Business Name: Repair Procedures (Aligned Systems Pty Ltd)

  1. Introduction

We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and store your data when you interact with our website and services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

  1. Definitions

In this policy:

  • “We”, “Us”, or “Our” refers to Repair Procedures. (Aligned Systems Pty Ltd)
  • “You” or “User” refers to any individual or business accessing or using our services.
  • “Services” refers to the delivery of OEM manufacturer repair procedures.
  • “Personal Information” refers to any information that can be used to identify you, directly or indirectly.
  1. Information We Collect

We may collect the following categories of personal information:

  • Identification Data: Full name, business name, contact email
  • Vehicle Information: VIN, make, model, year
  • Order History: Past and current orders, timestamps
  • Technical Information: IP address, browser type, device and operating system
  • Payment Data: Processed via secure third-party platforms (e.g., Stripe, PayPal)
  • Behavioral Data: Abandoned cart tracking, page views, and user activity through cookies
  1. How We Collect Information

We collect information when you:

  • Submit a request or place an order
  • Enter details into our web forms
  • Browse our website (via cookies and analytics tools)
  • Open or interact with emails from us
  1. Use of Personal Information

We use your information to:

  • Process and fulfill your orders
  • Deliver OEM manufacturer procedures
  • Send email confirmations and updates
  • Remind you of incomplete transactions (abandoned carts)
  • Respond to customer service requests
  • Comply with legal and regulatory obligations
  • Improve our services and website experience

We do not sell or rent your personal data to any third parties.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to collect website usage data and enhance your experience.

Our cookies help to:

  • Save your preferences for future visits
  • Track and recover abandoned carts
  • Understand how users interact with our content
  • Support analytics and performance monitoring

You can manage cookie settings via your browser preferences. Disabling cookies may limit some features of the site.

  1. Third-Party Services and Disclosure

We may share your data with third-party services who help us operate our business, including:

  • Payment processors(e.g., Stripe, PayPal)
  • Email and hosting providers
  • Analytics tools for website performance

These providers are contractually obligated to handle your information securely and only as needed to provide their services.

We may also disclose your information where required by law or in response to valid legal requests.

 

  1. International Transfers

If personal data is transferred outside of Australia, we will ensure it is protected by appropriate legal safeguards, such as:

  • Hosting in countries with equivalent data protection laws
  • Binding contractual agreements with service providers
  1. Data Security

We take your privacy seriously and implement reasonable safeguards to protect your data from unauthorized access, loss, or misuse. These include:

  • SSL encryption for secure transmission
  • Firewall protection and access controls
  • Limited internal access on a need-to-know basis

Despite these precautions, no online system is fully immune to risks, and you use our website at your own risk.

  1. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Once data is no longer needed, it will be securely deleted or anonymized.

  1. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate or incomplete data
  • Withdraw consent(where processing is based on consent)
  • Request deletion of your data, subject to legal requirements
  • Opt out of non-essential communications at any time

To exercise any of these rights, simply contact us at:
orders@repairprocedures.com.au 

  1. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. Any updates will be posted on this page with a new effective date. Continued use of our services implies acceptance of the updated policy.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please email:
orders@repairprocedures.com.au 

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